Terms of Use

Last updated: May 2026

1. Acceptance of Terms

By accessing or using the website pepper-reputation.com (the “Site”), you confirm that you have read, understood, and agree to be bound by these Terms of Use (“Terms”). If you do not agree to these Terms, please do not use the Site.

These Terms apply to all visitors and users of the Site. Access to and use of the Site constitutes your acceptance of these Terms in full.

The Site is operated by Peppergroup OÜ, a private limited company registered in Estonia (“Company”, “we”, “us”, or “our”). Our registration details are set out in Section 10 below.

2. Description of Service

The Site is a B2B marketing and information landing page for Pepper Reputation, a reputation management service operated by Peppergroup OÜ. Pepper Reputation assists businesses in managing and improving their presence on third-party review platforms, including Trustpilot, HelloPeter, SmartCustomer, Google Reviews, Casino Guru, Reviews.io, G2, Capterra, and others.

The Site is designed to:

• Provide general information about Pepper Reputation services;
• Allow interested business representatives to submit an enquiry via a contact form.

Important limitations — please read carefully:

• The Site does not offer or facilitate account registration, user logins, or payment processing of any kind.
• The only action available to users on the Site is the submission of an enquiry form containing business contact information.
• Submission of the enquiry form does not constitute an offer, acceptance, or the formation of any contract between you and Peppergroup OÜ. It is a request for us to contact you to discuss our services. Any binding engagement with Pepper Reputation services would only arise from a separately negotiated and executed written agreement.
• The information on this Site is provided for general informational purposes only and does not constitute professional, legal, financial, or other advice.

3. Intellectual Property

3.1 Our Content

All content published on the Site — including but not limited to text, graphics, logos, icons, images, data compilations, software, and the overall design and layout of the Site — is the property of Peppergroup OÜ or its licensors and is protected by applicable intellectual property laws, including Estonian law and EU intellectual property legislation.

3.2 Permitted Use

You may access and view the Site and its content for your own personal, non-commercial, informational purposes. You may print or download a single copy of any page from the Site for such purposes, provided that:

• You do not modify or alter the content in any way;
• You retain all copyright and other proprietary notices contained in the original material;
• You do not use the content in a manner that suggests any association with or endorsement by Peppergroup OÜ.

3.3 Restrictions

You may not, without the prior written consent of Peppergroup OÜ:

• Reproduce, republish, distribute, or create derivative works from any content on the Site;
• Use any content from the Site for commercial purposes;
• Remove or obscure any copyright, trademark, or other proprietary notices.

3.4 Trademarks

“Pepper Reputation”, “Pepper Partners”, and associated logos and marks are trademarks or trading names of Peppergroup OÜ. You may not use these marks without our prior written permission. Other product and company names mentioned on the Site may be trademarks of their respective owners.

4. Acceptable Use

You agree to use the Site only for lawful purposes and in a manner that does not infringe the rights of others or restrict or inhibit anyone else’s use and enjoyment of the Site.

4.1 Prohibited Conduct

You must not:

• Scrape or harvest data — use any automated tool, script, bot, spider, crawler, or other automated means to access, extract, copy, or monitor the Site or any content on it, or to extract data for any purpose, without our prior written consent;
• Misuse the enquiry form — submit false, misleading, or fraudulent enquiries; use the form for spam, unsolicited marketing, or any purpose other than a genuine business enquiry; submit enquiries on behalf of a person or entity without authority to do so; or use the form to probe or test our systems;
• Conduct automated submissions — use scripts, bots, or any other automated means to submit the enquiry form or otherwise interact with the Site automatically;
• Interfere with Site infrastructure — engage in any act that imposes an unreasonable or disproportionately large load on our infrastructure; introduce viruses, Trojans, worms, or other harmful or malicious code; or attempt to gain unauthorised access to any part of the Site or its underlying systems;
• Circumvent security measures — attempt to bypass, disable, or interfere with any security-related features of the Site or the technologies used to deliver it;
• Violate applicable law — use the Site in any manner that violates applicable local, national, or international laws or regulations, including data protection legislation.

4.2 Enquiry Form — Accuracy of Information

When submitting the enquiry form, you represent and warrant that the information you provide is accurate, complete, and not misleading, and that you have the authority to submit such information in connection with your organisation’s interest in Pepper Reputation services.

5. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Site and all content, materials, and information on it are provided “as is” and “as available”, without any warranty of any kind, express or implied.

Peppergroup OÜ does not warrant that:

• The Site will be available at all times or uninterrupted;
• The Site will be error-free or free from viruses or other harmful components;
• Any content on the Site is accurate, complete, current, or suitable for any particular purpose;
• Defects will be corrected.

Nothing in these Terms shall exclude or limit any warranty that cannot be excluded or limited under applicable mandatory law, including the laws of Estonia or applicable EU legislation.

6. Limitation of Liability

To the maximum extent permitted by applicable law, Peppergroup OÜ and its directors, officers, employees, agents, and licensors shall not be liable for any:

• Direct or indirect loss, including loss of profits, revenue, contracts, anticipated savings, data, goodwill, or business opportunity;
• Consequential, incidental, special, punitive, or exemplary damages;

arising out of or in connection with your use of, or inability to use, the Site, even if Peppergroup OÜ has been advised of the possibility of such damages.

Without limiting the foregoing, we are not liable for:

• Any reliance placed on information or content published on the Site;
• Any failure or delay in the Site’s performance caused by circumstances outside our reasonable control (including but not limited to internet outages, third-party service failures, or force majeure events);
• Consequences arising from your submission of the enquiry form, including any delay in responding to or deciding not to respond to your enquiry.

Nothing in these Terms shall exclude or limit Peppergroup OÜ’s liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable mandatory law.

7. Third-Party Links and Services

The Site may contain links to third-party websites or services, including links to review platforms (such as Trustpilot, Google Reviews, G2, and others referenced in our marketing materials). These links are provided for informational convenience only.

Peppergroup OÜ:

• Does not control, endorse, or assume any responsibility for the content, privacy practices, or terms of any third-party websites or services;
• Has no liability for any damages or losses arising from your use of any third-party website or service;
• Does not represent or warrant that any linked site is free of viruses or other harmful content.

Your use of third-party websites is at your own risk and subject to the terms and privacy policies of those third parties. We encourage you to review the relevant terms before using any linked service.

Additionally, the enquiry form submission process uses the Telegram Bot API as an internal delivery mechanism. Telegram is a third-party service and is subject to its own terms and privacy practices. See our Privacy Policy for details of how your data is handled in connection with this service.

8. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Republic of Estonia, without prejudice to any mandatory provisions of EU law applicable by virtue of Estonia’s membership of the European Union.

Subject to any applicable mandatory law provisions to the contrary, the courts of Tallinn, Estonia shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter.

If you are accessing the Site as a consumer from a Member State of the European Union, you may also have the right to bring proceedings in the courts of your country of residence. The European Commission provides an online dispute resolution platform accessible at https://ec.europa.eu/consumers/odr. However, as this Site is directed exclusively at B2B users (businesses and their representatives), consumer protection provisions may not apply to your use of the Site.

9. Changes to These Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will update the “Last updated” date at the top of this page.

Your continued use of the Site after any changes are posted will constitute your acceptance of the revised Terms. If you do not agree to the updated Terms, you should discontinue use of the Site.

We recommend reviewing these Terms periodically.

10. Contact

If you have any questions about these Terms or about the Site, please contact us at:

Peppergroup OÜ Harju maakond, Tallinn, Kesklinna linnaosa, Karu tn 14-8, 10120, Estonia Registration number: 16106462 Email: [email protected]

These Terms of Use apply to pepper-reputation.com, operated by Peppergroup OÜ.